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Reduce DSO, Improve Cash Flow and Increase Control
DSO Risk -- the cost of carrying debt/receivables over time -- is one of the primary challenges businesses face in today's economy. ABC-Amega has specialized in effective first-party collection outsourcing services since 1989 that can help you reduce DSO risk.
Our first-party service is called "SoftCall®" -- the opposite of the "hard call'' typical in third-pary debt collection -- because it is customer-service based. Our primary goal is to treat your customers so well they continue to be your customers, while at the same time "training" them to pay you within your terms with consistent, friendly follow-up on all outstanding invoices.
As an ABC-Amega Collection Outsourcing
Client, You Can Count On ...
Benefits
- Professional account handling: We will work with you to design an account treatment plan based on your customer relationship strategy. Every ABC-Amega SoftCall® associate receives training focused on professionalism, conflict resolution, courtesy, and problem solving. Your customers will get the care and respect they deserve.
- The right cost, the right fit: Our onshore location in Buffalo, New York ensures a cultural fit with your U.S. customers, in the language they understand. In addition, you don't have to outsource your entire receivables department, just take advantage of the extra resources you need during peak seasons, sales upswings, or mergers and acquisitions. Or, get help with the accounts in your portfolio that your staff never has the time to touch. ABC-Amega welcomes smaller and shorter-term projects.
- Reduced costs: Utilizing SoftCall®'s trained associates costs considerably less than hiring, training and managing internal staff or temps in most parts of the U.S.
- High return on your investment. Focusing well-trained and experienced associates on contacting your slow paying customers is proven to reduce DSO and improve cash flow. Before you commit to any SoftCall® project, we can show you just how much you will save and how much your cash flow should improve.
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Features
Customized account treatment programs.
We work with you to design an inbound and outbound collection treatment plan for managing your receivables based on your customer relationship strategy. [Find out more]
Effective dispute resolution.
Our Customer Service Representatives are trained to efficiently handle customer disputes and discrepancies. Ongoing monitoring ensures each account receives the professional handling you expect. [Find out more]
Valuable reporting tools.
SoftCall™ collection outsourcing clients have access to actual account handling through an easy-to-use, secure, password protected web site. Emailed Excel pivot table statistical reports provide insight into the underlying causes of delinquency and track recurring issues like damaged merchandise, unfulfilled service and pricing discrepancies. [Find out more]
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