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Originally published:
Feb-10-2011
Proprietary Receivables Software Is Designed to Manage and Document Handling of First-Party Collection Accounts
Buffalo, NY – Global commercial receivable management firm ABC-Amega Inc. announces the release of the latest version of its SoftCall® receivables management software.
SoftCall®, a proprietary software built by ABC-Amega, is designed to efficiently manage and thoroughly document handling of first-party collection accounts.
ABC-Amega has maintained a consistent commitment to providing best-in-class software systems to support all of their receivable management services, which also include commercial third-party debt collection and industry credit groups.
SoftCall® enables ABC-Amega's first-party collections staff to ensure consistent, effective handling of client accounts. It does so by documenting all activity on each account and systemically managing workflow. This ensures consistent follow-up on all accounts, benefiting clients in terms of fewer write-offs and higher resolution rates. SoftCall® also tracks essential customer intelligence providing insight into the underlying causes of delinquency.
SoftCall® allows complete customization of project treatment programs. Parameters for any treatment plan can be redefined on the fly by the ABC-Amega team to bring the best results for the client.
"As the United States continues its slow economic recovery, it’s the perfect time for companies to consider outsourcing a means for managing the transition back to growth." says Tom Riker, Divisional Vice President, Operations. "SoftCall®, along with its new enhancements, provides an opportunity for businesses to efficiently manage their increasing credit sales without taking on additional fixed costs.”
The updated version of SoftCall® has been re-written in VB.net (Visual Basic.net), providing a modern, stable and flexible platform. The benefits to clients include more sophisticated reporting capabilities and a streamlined Internet client portal. Security has also been enhanced and is established at the user level.
Although originally intended solely for in-house use by ABC-Amega’s first-party collectors, some clients have elected to utilize SoftCall® as their internal collection system, or designate one or more people in-house to access ABC-Amega's live system. Via a secure connection, these clients can work accounts, respond to escalations or view activities in real-time.
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About ABC-Amega Inc.
ABC-Amega Inc. is a respected receivable management firm headquartered in the United States with more than 80 years experience in commercial receivable management. The company has been managing industry-specific credit groups since 1965 and currently manages eight industry groups representing 550+ member companies. Our credit group services include a secure interchange system for accurate, relevant, cost-effective credit reports, real-time Flash notices and meeting management services.
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